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Welcome back to another episode of the Outdoor Hospitality Podcast.
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I'm your host, Connor Schwab, joined by our future incoming or currently incoming, my additional co-host, Sherry Halala.
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Welcome, Sherry.
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Hello, Connor.
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Hello, everyone.
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So this is a continuation of what we did with my last episode where Nick interviewed me to hand over the reins of the podcast.
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And now I'm going to be doing that to Sherry, who's essentially taking Nick's place as my co-host on the podcast.
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Kind of a general structure that we'll have moving forward as we're still going to have a lot of the core glamping landscape resort unique stay content.
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And then we'll also be bringing in with Sherry's help some of her expertise in the RV resort, campground, hotel space.
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And so basically expanding a little bit more to the whole range of the outdoor hospitality space.
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And so we wanted to dive into Sherry's background and give you a chance to get to know her personally.
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And she's really been quite an influential person in the space and has a huge wealth of diverse information in, you know, all across real estate and feasibilities and appraisals, and more than I think people even realize.
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And so it'll be fun to dive into that.
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I've had the pleasure of being on many calls with Sherry with some you know big execs and high-powered developers on some huge projects and huge calls.
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And I'm always thankful when Sherry's there because I don't know if I've I don't think I've ever seen you be stumped, you know, on one of those big calls when someone mentions a you know a fancy finance term that I'm not familiar with, or something about, you know, technical debt questions or you know, business or equity structures or legal terms.
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And I feel like you just always have an answer.
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So it's always nice for me to to have you on those calls.
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So I look forward to kind of diving into how you got all that great experience.
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Thanks, Connor.
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Well, part of the secret is that I've been around a long time.
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All right.
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Well, let's let's start at the beginning.
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Where where'd you grow up?
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That is actually one of the hardest questions, to be honest, because I grew up in about six or seven different states.
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But I would say mostly I I claim to be from Wisconsin, a very small town.
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And I grew up just being kind of a fearless kid, which I know that's how you and I sort of bonded over being excited about doing new things and not being afraid to go after challenges and dreams.
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So I graduated from high school in Louisiana and then went back to Wisconsin to University of Wisconsin in Madison for college.
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I didn't know you lived in Louisiana.
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Were you in New Orleans or somewhere else?
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Baton Rouge.
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Wow.
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Got to party in New Orleans as a kid, which was good.
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But no, I I was born in St.
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Louis.
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I lived in Cincinnati, Pittsburgh, all over the place.
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Holy smokes.
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So did you ever, and this is just a total stereotype, but like, did you ever, you know, do any gator hunting or anything down in Louisiana or you know, going around in the swamp or anything like that?
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Oh, yeah, absolutely.
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In full camo gear.
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I love snakes and gators in the water.
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Perfect.
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I'm so surprised there isn't any glamping down there in the Louisiana swamp.
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Well, swamp tours are a thing with those airboats, though, but I haven't done that yet.
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I've done that in Florida and it was very cool.
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So I'd be curious how it goes down in in Louisiana.
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I've actually never been to Louisiana, so I that's probably why I sound so uneducated about it.
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All right.
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So where'd you end up going for college?
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For college at the University of Wisconsin.
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You and I had a little nerdy engineering background in common.
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I started there to be an engineer and quickly realized my passion was elsewhere and switched to the business school.
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And I ended up getting a double major in finance and real estate.
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Gosh, more than 35 years ago now.
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So one great thing that I guess I chose right because I've been in that industry ever since.
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And it's UW Wisconsin, right?
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That's right.
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And that's they have kind of a top real estate program, right?
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They do.
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They've been ranked first or second since way back then.
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I'm super proud of that.
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Amazing.
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And what what kind of a a college student were you?
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Were you were you, you know, hunkering down in the library or were you out partying, or were you kind of a work hard playhard?
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Uh yes.
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I think you were a work hard playhard.
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Yeah.
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There's a lot of play hard and then hunker down in the library the night before and miraculously pull off an A or a B.
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But I I I didn't aim to be a 4.0 student.
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I I aimed to have a really well-rounded experience.
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Cause uh it was it was a great place to be.
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And yeah, we did we we did, you know, softball on ice, where you drink beer from a keg at every base.
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And I did a charity event up at a Ski Hill when I was there, you know, partied at the football games.
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But I really loved the real estate program there.
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And it was hands-on, which is unique.
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So we we were combined with the grad students, and so for instance, our real estate development class, we were told where the development site was, and it was owned by real estate investors.
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And we we actually went and did the research and pitched to the owners of the land what we thought they should develop and why, and did all the analysis for it.
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And that was one of the reasons why I fell in love with real estate and why I loved that program so much, because it was tangible and we got real world experience, which really benefited from.
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That's amazing.
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Uh that's kind of your capstone is to go out.
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And did you did the landowners have connection with the school or were they total strangers?
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That's a good question.
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I I'm not sure, but they got probably 12 different pitches from different teams of students, and they didn't pick ours.
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We were lowly undergrads.
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Some grad students did a little bit better job, and they got that's that's funny that they have the undergrads compete with the grad students in the same combination.
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That was good for us being an undergrad.
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I mean, we got the same quality education, and our appraisal class was an appraisal of a real building where we went out and did a full appraisal.
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And funny enough, I didn't try really hard in that class.
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I said, I'm never gonna be an appraiser, and lo and behold, I became an appraiser.
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What what do you think attracted you to real estate or or made you want to get into that field over you know, all the all the glamour of the engineering field?
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Well, I'm still a numbers geek at heart, and I wanted to use kind of that that side of my brain, but it was, yeah, something tangible.
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Real estate's kind of sexy.
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I wanted to be in commercial real estate.
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I thought I was gonna be a developer out of school.
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I didn't graduate at a time where there were jobs like that.
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So I fulfilled that dream of becoming a developer in 2019.
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I developed my own apartment building because that's something I always wanted to do.
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And it was it was a success, thankfully.
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And everything's different.
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Every property's different, every market's different, and there's a lot of problem solving and a lot of risk and a lot of reward.
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So just development, as I've learned over the past seven years, is uh it's a high-stakes game, not for the faint of heart.
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You know, big risks, big rewards.
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Not for the faint of heart is exactly the what came into my mind going through it.
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And I thought, you know, when developers make good money off of their ventures, it's not without a lot of hard work, a lot of diligence, and a lot of sleepless nights.
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Yeah.
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Connor, do you want to talk about glamping permits for a second?
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Yeah, it's it's hugely important.
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The two biggest roadblocks to getting you know glamping projects built is the funding and the entitlements and the permitting.
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So it's it's a really big deal.
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Yeah, and it can be a very challenging and you know, sometimes quite intimidating process, not just putting all the materials together, but presenting it to the county, often going through the public hearing process, which can be really scary and sometimes quite nasty.
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And that's why it does help to have people who are used to doing this on your side.
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And that's why we're delighted to announce that today's sponsors are Clockwork Architecture and Design.
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They're an architecture firm based in Kansas City.
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They have a specialist outdoor hospitality division that have done tons of work in the glamping and RV resort space.
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They're experts at designing and permitting glamping resorts or whatever kind of outdoor hospitality project it is.
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They'll come to your property, walk the land with you, work at work through a concept with you, design the whole layout of the site, and then gather all the materials for the county, deal with the county, deal with the public hearings if you'd like them to.
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Uh, and they're just you know all-round fantastic partners to have on your side.
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And Connor, I know you and Sage have had uh some pretty good experiences with clockwork as well.
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Yeah, we've we've been working with clockwork literally the entire time that I've been at the company, so for four years.
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And so we've done dozens and dozens of projects with them.
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And love the chance to get to work with them because you know they are the best and most experienced in the industry.
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They they really know outdoor hospitality and they've designed some world-class sites.
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It's just, yeah, they're they're very talented.
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You'd be in good hands to work with them.
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Yeah, and I can't vouch highly enough for Christian Arnold at Clockwork, the owner.
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He's a you know fantastic guy who cares about what he does, looks after his clients, very reliable communication-wise as well.
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And yeah, we're we're super excited to partner with them on this.
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So if you are looking for site designs, you know, entitlement help, whatever it may be in that field, then do con contact Clockwork Architecture and Design.
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And the way you can do that is by emailing Christian at clockwork-ad.com.
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All the details will be in the description as well.
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So go check that out if you want.
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So, yeah, thank you, Clockwork.
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We couldn't recommend them highly enough.
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Go check them out.
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So, what was your first job out of college?
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Or what did you do after you graduated?
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I was a property manager in Chicago.
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I managed office building and some retail shopping centers.
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So that was that didn't last a really long time.
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I was working for a smaller property owner that didn't really have the funds to invest in like all the upgrades that really would have been needed.
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So I ended up becoming a little bit of a babysitter.
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And that's when I moved on into appraisal.
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I did have an internship my last summer of college, and the the story's kind of funny, and I've told my kids this story because of how much things have changed, but I knew I needed the experience before I graduated, you know, and couldn't really find it was 1989, so I there weren't a lot of the market was was down then.
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There weren't a lot of opportunities, so I got the yellow pages out, and I opened the yellow pages to the real estate section, and I started with the first one and just dialed for a job and said who I was, that I was a student and that I would work for free.
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Will you give me a job?
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And I got a job in the C section.
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Looking at the A's and B's.
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Uh I worked for uh an entrepreneur, Chicago neighborhood investors.
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And then he so I helped him with some asset management stuff, and then he hooked me up with a friend of his who developed golf courses, and I did some work for him as well.
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Wow, developing the golf course.
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I love that dialing for the yellow pages because that's probably holds true today as the most surefire way to go get a job.
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And no one does it.
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That's what makes it so good.
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In the in the today's day and age of LinkedIn and all these job boards where people just, you know, to like one click apply.
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I I try to give a lot of free advice to friends and and colleagues and people I'm mentoring about when they're searching for a job.
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And the reality is most job applications will get 50, 100, 200, 500 resume applicants to them.
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And for the person looking through them, which oftentimes is me, as I've done dozens and dozens of times, you barely get any time to look at each resume.
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And it's very easy to get overlooked, especially if your resume doesn't jump out immediately with the skills needed for the job.
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And but so few people call and say, Hey, can I speak with the manager of this job or can I I'll work for free?
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I'm interested.
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How can I help you?
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So I I love that.
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I did get paid$8 an hour.
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Heck yeah.
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Heck yeah.
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That was probably pretty good.
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It wasn't bad.
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Yeah.
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And all right, so then you did the property management, that was short, you didn't love it.
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How did you how did you find this appraisal route, despite in college you being like, I'm never gonna be an appraiser?
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Yeah.
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Well, you know Kristen Anderson Garwood, who is our our other VP of outdoor hospitality.
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She and I met in real estate class in Wisconsin.
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And at the time, she took an appraisal job with a big national appraisal company.
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And they said to her, Man, I could use one more bright, you know, real estate student coming out of college just like you.
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And Kristen said, I know somebody.
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And that was me.
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So we worked together at that time.
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She just came back and joined us at Sage Outdoor Advisory, you know, 30, whatever years later from that.
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But um, we did a lot of regional malls.
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I appraised the largest regional mall in the country at the time, which I personally think is kind of hilarious that you know a 22-year-old was doing that.
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But uh but it's a notch on my belt.
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So it was fun.
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And yeah, I did that for a while.
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Well, that's interesting.
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I'm familiar with the appraisal side of your business because you every year appraise what is it like a 50, 50 property portfolio for one of the large one of the largest mall owners or retail owners in the country, and you guys do that every year?
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Yeah, more like 130 properties now.
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It started with 50 and they they keep acquiring and they've expanded into office and multifamily and similar things.
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So that has been a huge growth driver on our appraisal side of the business, which is now run by a very, very capable woman with her MAI who's worked for me for a long time.
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So I get to focus 99% of my time on the outdoor, uh outdoor industry.
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From starting at 22 with the the largest mall in America to landing, you know, one of the biggest mall clients in the country.
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We should we should have a whole podcast on malls.
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Right.
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We could.
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There that's actually a really interesting topic, but I guess we'll stay focused, huh?
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Yeah.
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So so how did that, what happened in that appraisal job or career, how long was it?
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What'd you do?
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You know, like I said, I I thought I wanted to do more.
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And I took a position at Cushman and Wakefield shortly after that that initial job and was doing a lot of affordable apartments and just wasn't really feeling super inspired at the time.
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And I got offered a job in doing corporate services, servicing Cushman and Wakefield's large corporate clients and kind of bringing all of the company's services to those clients and negotiating some small deals.
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And that ended up taking me to California.
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And I ended up leading the team for the first corporate services client where we brought international services to the client.
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And it was before Cushman and Wakefield owned all of their offices internationally.
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They were all partnerships.
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So I had conference calls from 5 a.m.
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to 8 p.m.
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at night.
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We were doing deals in every continent, almost every continent.
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So that was super challenging.
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And I was getting gray hairs at 28 at the time, which thankfully went away for a couple of decades after.
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But it was a huge personal, personal growth time for me learning to lead a team and deliver services in a new platform internationally.
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So that was pretty cool.
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And to answer your next question, why did I leave that?
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Because you know I got back into appraisal and consulting.
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And really it was because I started a family.
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And the demands of that job were kind of tearing me apart with the travel and the hours.
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So I moved back to Chicago and went back into the appraisal business, just trying to have a little bit of work-life balance.
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And I worked for a small appraisal company at the time and part-time initially, but my my ambition got the best of me that quickly rolled back into full-time.
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But that's where I appraised my first campground over 20 years ago.
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And really, really fell in love with that.
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I I get bored easily and I'm always looking for a new challenge.
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And I had actually been a hotel expert in the valuation group at Cushman and Wakefield way back when.
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And it kind of touched on a lot of similar concepts.
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So I welcomed any of that work that came in my way after that.
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And eventually I realized, you know, I got my MAI and I was really ready to try to do things on my own.
00:17:26.880 --> 00:17:32.319
I really wasn't at the time looking to build any kind of major operation.
00:17:32.480 --> 00:17:40.240
I just kind of wanted work-life balance and kind of pilot my own plane, so to speak.
00:17:40.480 --> 00:17:44.880
A lot of those clients from the campground and RV resort industry found me.
00:17:45.119 --> 00:17:50.000
And that is how it all started and how Sage Outdoor Advisory was born.
00:17:50.160 --> 00:17:54.240
And we did our first glamping project in 2018.
00:17:54.400 --> 00:18:02.319
And as you know, Connor, and the ads for our podcast say, you know, we've done well over 300 outdoor hospitality projects since then.
00:18:02.559 --> 00:18:12.240
Our revenues have grown tremendously, a lot of it propelled by when you came on board and started dreaming big with me, which I love to do.
00:18:12.400 --> 00:18:17.599
And we kind of grabbed the bull by the horns, and it's been a wild, wild ride since then.
00:18:18.799 --> 00:18:19.680
What a journey.
00:18:19.920 --> 00:18:31.200
And so so going out on your own and and starting your own business, you know, it started more, it started more on the appraisal side, general real estate.
00:18:31.440 --> 00:18:34.799
And and then didn't you also go back to school at one point?
00:18:35.039 --> 00:18:50.960
Yeah, I was in Northwestern's executive MBA program as well, which, man, anybody who I know you went to a really unique MBA program, which was great for you, but I gotta say, when you're an undergrad, you're just kind of taking it all in, trying to get the grades, you want to get a good job.
00:18:51.119 --> 00:19:00.240
But going back into an MBA program after working in the real world is super, super rewarding and insightful.
00:19:00.480 --> 00:19:03.200
And uh, I really, really enjoyed that as well.